The Art of Service
Turn your company's service into art!
In todays market, good service is no longer enough. Customers are becoming more and more demanding, and its time to turn each client relationship into an unforgettable experience.
The Art of Service training is conducted by Tamar Chanidze, who has 15 years of experience working and teaching in the service sector at TBC Bank.
Invest in excellence and turn your service into a competitive advantage!
- Training Duration: 2 days (12 hours)
- Start: 11:00 AM
- End: 6:00 PM
- Lunch: 2:00 PM-3:00 PM
- Cost: 250 GEL
- A corporate offer will be applied if more than 5 employees register.
- A bilingual certificate (Georgian and English) will be issued.
After completing the training, participants will:
- Be more friendly and responsible in their relationships with clients
- Develop the skills necessary for effective client service
- Be prepared for difficulties that arise during service and effectively manage conflict situations
- Be confident at any stage of service
- Increase the number of clients satisfied with their service
Syllabus
During the training, the trainer will use the following methodology: trainer presentation, assignments in small groups, exercises, group discussions, and simulations.
Day I
- Introducing the training participants and creating a friendly and welcoming atmosphere
- Understanding the importance of effective service
- Benefits of effective service
- Verbal and non-verbal communication
- Qualities and skills of service representatives
- Identifying important clients
- Using positive wording
- Understanding the subjectivity of perception
- Typology of clients
Day II
- Summarizing the previous day
- Importance of addressing clients by name
- Main stages of customer service
- Active listening
- Questioning techniques
- Communication barriers and ways to overcome them
- Is the customer always right? Managing a dissatisfied customer
- The secret to successful service
- Emotional intelligence
- Optimism and positive attitude
- Effective telephone service
Instructor
Tamar Chanidze
Service and Sales TrainerGo to the courses page, click the "Registration" button, fill in the required fields, and wait for our call.
